A lot of customers rely on transactional emails to confirm their online order. So getting them right and making sure they're delivered is an important part of the ordering process on websites and apps. They're also essential for registering an account and recovering lost passwords.
This week we have been developing the new email system as part of the V2 platform which is coming soon.
Customers get an email when they register on your website or mobile app, when they place an order, if they forget their password, and some other circumstances.
Email has developed a lot over the 50 years its been in use. Today email can be read on almost any device on any screen size, on webmail or with email software. Unless done correctly they will end up in spam folders or blocked completely. So we take a few steps to make sure everyone gets the emails they expect;
We also manage your domain's reputation and blacklist status around the world to ensure mail services are not blocking transactional messages sent to your customers, and take care of the requirements for handling spam complaints from system administrators on your behalf.
The mobile apps now have the guest user and customer login features ready. New customers simply order as a guest and a new account is created for them seamlessly in the background. Existing customers can use their account on multiple devices and the website too.
The new websites have password reset functions completed and it's ready for the mobile app developer to include too.
We completed an internal audit on customer information security recently to make sure our platform and software will handle your customers' personal information safely and securely, and in accordance with GDPR and guidelines issued by the Information Commissioner's Office. As a part of that we have built in some additional security protections to guard against data leaks and protect you from fraudulent transactions.
In recent weeks we've also found Matt's natural talent - software testing. He spent several days with the app developer to build a smoother user experience and is making a regular appearance on the development team to keep quality high.
Next up is our (now famous) options and extras for advanced food menu items. This allows customers to really customise their dish in a way your kitchen staff can quickly process. It will use a combination of our proven tried-and-tested options system from V1 with some new features based on client and customer feedback.
We're also working on the "My Account" area of the website to include features already developed in the backend systems.
Version 2 (or "V2" for short) is the soon-to-be-released next generation Ordara platform. It includes a new website, EPOS software upgrade and the long-awaited mobile apps, along with many new features and improvements from the current V1 system.
It will be made available to existing clients free of charge, and will not be sold to new customers until all our existing customers have been offered the free upgrade.
Every week we post features and technical updates on our website leading up to the release of V2.